![]() It is possible to deploy Remote help application with any management solution. Remote help application is a Windows application that needs to be deployed on the endpoints. Since Remote Help is a premium add-on, licenses should be assigned to those who will share their device and request for help, as well as to those who will be on helper role and connect for supporting users.Īs seen on the snippet, once we have the required licenses either paid or from a trial they will be available as additional products and should be assigned either directly to users or through group-based licensing. Once the configuration is done, you will be able to see the remote help service is enabled on tenant. – Which would be usable for supporting personal devices of senior management. And second option is to allow remote help for the devices that are not enrolled on Intune. First option is to Enable Remote help for the tenant. Configurable With a click on “Configure” button.Ĭonfiguration is straightforward. As you can see in the snippet, it is disabled by default. Snippet from Tenant Administration - Remote Help ViewĮnabling Remote help can be done on Intune console – Tenant Admin Node – Remote Help view. Once you have licenses available, it would be possible to enable Remote help for tenant. So, first step in enabling Remote help is either purchasing its license for the end users or having a trial for Remote help feature. ![]() ![]() ![]() Remote help for Intune is a premium add-on that is licensed separately. ![]()
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